Terms of Service

Welcome to Soluna! The terms “we,” “us,” and “our” refer to Soluna Health LLC(“Soluna”). Soluna operates the Soluna family of properties — the Soluna Wellness App, Soluna Specialty Rx, Soluna Family Rx, and the Soluna One umbrella site — together with all related information, content, features, tools, products, and services (the “Services”). Which specific product(s) these Terms apply to depends on which property you're using; sections below call out where they apply to only one product.

These Terms of Service, together with any policies referenced herein (these “Terms of Service” or “Terms”), describe your rights and responsibilities when you use the Services. Please read them carefully — they include important information about your legal rights and cover areas such as medical disclaimers, warranty disclaimers, and limitations of liability.

By visiting, interacting with, or using any Soluna property, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you should not use or access the Services.

Section 1 — Access and Account

By agreeing to these Terms, you represent that you are at least 18 years old (or the age of majority in your state or province of residence, if higher), and that you have given us your consent to allow any of your minor dependents to use the Wellness App on devices you own, purchase, or manage, under your supervision.

To use the Services — including browsing, creating an account, or purchasing any product — you may be asked to provide information such as your email address, billing, payment, and shipping information. You represent and warrant that all information you provide is correct, current, and complete, and that you have all rights necessary to provide it.

One Soluna account works across every Soluna property— the Wellness App, Specialty Rx, and Family Rx share a single sign-in. Creating an account on one property does not automatically make you a customer or patient of another; each product's own onboarding (including, where applicable, provider evaluation) still applies before you can use it. If you change the email address on your account, that account is treated as a new, separate identity going forward — you will need to sign in with the new email address on each Soluna property individually, and your prior cross-property activation is not automatically carried over.

You are solely responsible for maintaining the security of your account credentials and for all activity under your account. You may not transfer, sell, assign, or license your account to any other person. You may manage your account information, or request account deletion, at any time — through your account settings page or by contacting us at support@solunaone.com.

Section 2 — Our Products and Services

Applies differently to each property — see the specific product notes below.

We make every effort to accurately describe our products and services. Product descriptions are subject to change at any time without notice, and we reserve the right to discontinue any product or limit quantities offered to any person, geographic region, or jurisdiction.

Soluna Wellness App. Free tracking and education for medications, supplements, and vitamins — for you and the people you care for. The Wellness App is tracking and education only. It is not medical advice, and it does not diagnose, treat, cure, or prevent any condition. It does not collect or store clinical or diagnostic information.

Soluna Specialty Rx. Prescription, pharmacy-compounded medications. Compounded products are not FDA-approved and are not reviewed by the FDA for safety, effectiveness, or manufacturing. A licensed provider evaluates every order before anything ships; a prescription is never guaranteed. Specialty Rx makes no claim that any product cures, treats, or prevents any disease.

Soluna Family Rx. Telehealth visits with a licensed U.S. provider for everyday, non-emergency care. Family Rx is not for medical emergencies — if you are experiencing a medical emergency, call 911 or go to the nearest emergency room. A prescription, if appropriate, is issued at the licensed provider's sole clinical discretion and is never guaranteed.

Section 3 — Orders

Applies to Specialty Rx and Family Rx.

When you place an order or request a visit, you are making a request — not a guaranteed purchase. We reserve the right to accept or decline any request for any reason at our discretion, and a licensed provider must evaluate and approve your request before it is fulfilled. Your order is not final until that evaluation is complete. We must receive and process your payment before your order is submitted for review; you are only charged if the request is approved.

Please review your order carefully before submitting. In the event we do not accept, modify, or cancel a request, we will attempt to notify you at the email address, billing address, or phone number provided at the time of the request.

Your purchases are subject to return or exchange solely in accordance with our return/refund policy (Specialty Rx). You represent and warrant that your purchases are for your own personal use, not for commercial resale or export.

Section 4 — Prices and Billing

Prices, discounts, and promotions are subject to change without notice. The price charged will be the price in effect at the time of your order and will be set out in your confirmation email. Unless expressly stated, posted prices do not include taxes, shipping, handling, or import charges.

You agree to provide current, complete, and accurate purchase, payment, and account information, and to promptly update it (including email address and payment details) so we can complete your transactions and contact you as needed.

You represent and warrant that: (i) the payment information you provide is true, correct, and complete; (ii) you are duly authorized to use that payment method; and (iii) you will pay charges incurred at the posted prices, including all applicable taxes.

Section 5 — Shipping and Delivery

Applies to Specialty Rx.

We ship approved orders via reputable national carriers to addresses within the United States. Estimated delivery timeframes are shown at checkout and in your order confirmation email — these are estimates only, not guarantees, and actual delivery may vary due to carrier volume, weather, or other events outside our control.

You’re responsible for providing a complete and accurate shipping address at checkout. We’re not responsible for delays or non-delivery caused by an incorrect or incomplete address you provided; if a package is returned to us as undeliverable for that reason, we’ll contact you to arrange reshipment, which may involve an additional shipping charge.

Some compounded products require protection from heat or refrigeration during transit. Where that applies, we use appropriate packaging for the expected transit time, and we’ll note any storage instructions to follow once your package arrives — please plan to receive time-sensitive shipments promptly.

If your package is lost, arrives damaged, or is significantly delayed, contact us at support@solunaone.com and we’ll work with you and the carrier to make it right, including reshipment or a refund at our discretion where the issue was on our or the carrier’s end.

Once a package is confirmed delivered to the address you provided, risk of loss transfers to you — we’re not responsible for packages stolen after confirmed delivery, though we’re glad to help point you toward filing a police report or a claim with the carrier.

Section 6 — Intellectual Property

Our Services — including all trademarks, brands, text, displays, images, graphics, and the design, selection, and arrangement thereof — are owned by Soluna, its affiliates, or licensors and are protected by U.S. and foreign patent, copyright, and other intellectual property laws.

These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any material on the Services without our prior written consent. Soluna's names, logos, product and service names, designs, and slogans are trademarks of Soluna or its affiliates or licensors, and must not be used without our prior written permission.

Section 7 — Optional Tools

You may be provided access to tools offered by third parties as part of the Services, which we neither monitor nor control. We provide access to such tools “as is” and “as available,” without any warranty or endorsement. Use of any optional third-party tool is entirely at your own risk.

Section 8 — Third-Party Links

The Services may contain links to websites operated by third parties. We are not responsible for the content or accuracy of any third-party site. If you leave the Services to access a third-party site, you do so at your own risk. Complaints or questions regarding third-party products or services should be directed to that third party.

Section 9 — Privacy Policy

All personal information we collect through the Services is subject to our Privacy Policy. By using the Services, you acknowledge that you have read and understand our privacy practices — including, for Specialty Rx and Family Rx, how clinical information is kept separate from your Soluna account (see Section 15).

Section 10 — Feedback

If you submit any ideas, suggestions, feedback, or reviews (“Feedback”), you grant us a perpetual, worldwide, royalty-free license to use, reproduce, modify, publish, and display that Feedback for any purpose, including commercial use. You represent that you own or have all rights necessary to give us this license. We are under no obligation to keep Feedback confidential, compensate you for it, or respond to it.

Section 11 — Errors, Inaccuracies, and Omissions

Occasionally the Services may contain typographical errors, inaccuracies, or omissions relating to descriptions, pricing, promotions, or availability. We reserve the right to correct any such errors and to change, update, or cancel orders at any time without prior notice, including after submission.

Section 12 — Prohibited Uses

You may access and use the Services for lawful purposes only. You may not: use the Services for any unlawful or malicious purpose; violate any applicable law or regulation; infringe our intellectual property rights or those of others; harass, abuse, or harm any person; transmit false or misleading information; send spam or unsolicited advertising; impersonate any person or entity; upload viruses or malicious code; scrape, extract, or use automated tools (including AI agents, subject to Section 13) to access the Services without authorization; or interfere with, bypass, or circumvent any security or authorization measure we employ. We reserve the right to suspend, disable, or terminate your account at any time, without notice, if we determine you've violated these Terms.

Section 13 — Agents

This section applies if you use, allow, enable, or cause the deployment of an “Agent” — any software that takes autonomous or semi-autonomous action on behalf of a person or entity without direct supervision — to access or interact with the Services.

No Agent may access the Services unless it identifies itself in the HTTP/HTTPS request's user agent string (formatted as Agent/[agent name]), does not conceal or obfuscate that its interactions are automated (including by mimicking human behavior or completing CAPTCHAs), responds truthfully to any prompt seeking to determine if an interaction is from a human or a computer, and does not circumvent any measure intended to block, limit, or control Agent access. We may limit, by technical or other measures, whether and how any Agent accesses the Services.

Section 14 — Medical Disclaimer

Applies to the Wellness App, Specialty Rx, and Family Rx.

Nothing on the Services is medical advice, and no part of the Services is a substitute for professional medical judgment, diagnosis, or treatment. The Wellness App is for tracking and education only. Specialty Rx and Family Rx connect you with a licensed, independent healthcare provider who makes all clinical decisions — Soluna itself does not practice medicine and does not guarantee any particular outcome, prescription, or diagnosis.

Family Rx is not for medical emergencies. If you are experiencing a medical emergency, call 911 or go to the nearest emergency room immediately — do not use Family Rx or wait for a response through the Services.

Section 15 — Health Information (HIPAA)

Applies to Specialty Rx and Family Rx.

For Specialty Rx and Family Rx, your protected health information — prescriptions, clinical intake, visit history, and provider notes — is collected, stored, and processed only within our HIPAA-covered clinical system, never within the Soluna account, app, or website you're browsing. Each of those products publishes its own HIPAA Notice of Privacy Practices with the full detail on how that information is handled. Your Soluna account (email, password, and which properties you've activated) is identity information only and is never treated as protected health information, and the reverse is also true — your health information is never used to identify you across other Soluna properties.

The Soluna Wellness App does not collect protected health information at all; it is not a medical record system.

Section 16 — Termination

We may terminate this agreement or your access to the Services, or any part of them, at our sole discretion at any time, without notice. You remain liable for all amounts due up to and including the date of termination. The following sections survive termination: Intellectual Property, Feedback, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Governing Law, and any other provision that by its nature should survive.

Section 17 — Disclaimer of Warranties

The information presented on the Services is made available for general informational purposes. We do not warrant the accuracy, completeness, or usefulness of this information; any reliance you place on it is at your own risk.

Section 18 — Limitation of Liability

Section 19 — Indemnification

You agree to indemnify, defend, and hold harmless Soluna and our affiliates, partners, officers, directors, employees, agents, contractors, and service providers from any losses, damages, liabilities, or claims — including reasonable attorneys' fees — arising out of: (1) your breach of these Terms; (2) your violation of any law or the rights of a third party; or (3) your access to and use of the Services.

Section 20 — Severability

If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision will be enforced to the fullest extent permitted by law, and the unenforceable portion will be severed — without affecting the enforceability of the remaining provisions.

Section 21 — Waiver; Entire Agreement

Our failure to exercise or enforce any right or provision of these Terms does not constitute a waiver. These Terms, together with any policies we post, constitute the entire agreement between you and Soluna regarding the Services, superseding any prior agreements or communications.

Section 22 — Assignment

You may not delegate, transfer, or assign these Terms or your rights or obligations under them without our prior written consent. We may transfer, assign, or delegate these Terms without notice to you.

Section 23 — Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Florida, without regard to conflict-of-law principles. You and Soluna consent to venue and personal jurisdiction in the courts located in Florida.

Section 24 — Headings

Headings are included for convenience only and do not limit or affect these Terms.

Section 25 — Changes to These Terms

You can review the current version of these Terms at any time on this page. We may update these Terms by posting changes here; it's your responsibility to check periodically. Continued use of the Services after changes are posted constitutes acceptance of those changes.

Section 26 — Mobile Terms of Service (SMS)

Conditional — applies only if and when you opt in to SMS messaging from a Soluna property.

By consenting on a Soluna property, you opt in to that property's SMS/text messaging service and agree to receive recurring SMS/text messages through your wireless provider to the mobile number you provided, even if that number is registered on a state or federal Do Not Call list. Messages may be sent using an automatic telephone dialing system. Service-related messages may include order or appointment updates and account alerts; promotional messages may include offers and reminders.

You do not have to opt in to SMS messaging to make a purchase or book a visit — consent is never a condition of any purchase. Participation is entirely voluntary.

We do not charge for SMS messages, but you are responsible for any charges or fees your wireless provider imposes. Message frequency varies. Message and data rates may apply — check with your wireless provider. You may opt out at any time by replying STOP to any message, or by contacting us (see Section 27). You will receive a one-time opt-out confirmation; no further messages will be sent unless you re-enroll. For support, reply HELP or email support@solunaone.com.

Wireless carriers are not liable for delayed or undelivered messages. For information on how we collect and use your personal information, see our Privacy Policy.

Section 27 — Contact Information

Questions about these Terms should be sent to support@solunaone.com.

Soluna Health LLC
8903 Glades Rd, Ste A8 #2495, Boca Raton, FL 33434, United States